Elements for the exercise of dialogue in the public administration

Abstract

Dialogue is the best means available to the State and its public administration to overcome crises through the construction of agreements; it is the space in which participants express their interests, confronting their reasons through debate.  Thus, deliberation is constituted as one of the normative bases of democratic theory; while argumentation is the fundamental process that citizens and rulers follow to arrive at moral judgments that give foundation to politics. But, when conditions do not allow for dialogue, the next best option to create public value is negotiation. Through negotiation, the interested parties agree on lines of conduct, seek individual or collective advantages, seek results that serve their mutual interests; In such a way that in the negotiation it is necessary to defend the interests, but at the same time to share a common interest to find a solution favorable to the parties.